Questions
AI calling,answered.
37 straight answers to what businesses — and the customers they call — ask about AI calling agents.
An AI calling agent makes real phone conversations for a business: it calls leads and customers, understands them, answers from the business’s own information and completes a task such as booking a visit or confirming an order. Loop does this in English and Indian languages from ₹4,999 a month.
AI calling basics
What is an AI calling agent?
An AI calling agent is software that makes and holds real phone conversations: it listens, understands, replies in a natural voice and completes a task such as booking a visit or confirming an order. Loop is an AI calling agent for Indian businesses that calls every lead within seconds and hands your team a scored summary.
How does an AI voice agent work?
It combines three parts: speech recognition turns what the customer says into text, a language model decides what to say next using your business information, and a text-to-speech voice speaks the reply — all in under a second per turn. Loop adds calling hours, retries, scoring, recordings and reports around that conversation.
Is an AI calling agent the same as an IVR or robocall?
No. An IVR plays fixed menus and a robocall plays a recording; an AI calling agent holds a two-way conversation, answers questions and adapts to what the customer says. Loop never asks customers to press buttons.
What can an AI calling agent do for my business?
It can call new leads, qualify them, book visits and appointments, confirm orders and deliveries, remind customers, collect feedback and follow up with email. Loop does all of these and scores every lead hot, warm or cold.
Does the AI sound like a real person?
Loop’s agents use natural, expressive voices with Indian accents and everyday Hindi–English mixing. Hear six of them on the home page. If a customer asks, the agent says it is an AI assistant.
Cost and pricing
How much does an AI calling agent cost in India?
Loop plans start at ₹4,999 a month for 500 calling minutes on Starter, ₹14,999 for 2,000 minutes on Growth and ₹39,999 for 6,000 minutes on Scale, with extra minutes from ₹5 to ₹6.50. A 30-day pilot includes the first 300 minutes free.
Is an AI calling agent cheaper than a telecaller?
For first calls, confirmations and reminders, usually yes: one plan covers hundreds of calls a day at any hour, with no hiring, training or leave cover. Most teams keep their people for the hot leads Loop hands over.
How are calling minutes counted?
Per started minute, rounded up — a 0:21 call uses one minute, 1:05 uses two. A call that rings out or reaches voicemail still uses one minute, because the line and the voice were opened for it. Every call and its minutes are listed on the Credits page.
Is there a free trial?
Loop offers a 30-day pilot with the first 300 minutes free after a one-time setup, in which we script your agent and connect your lead forms. There is no lock-in.
Languages and voices
Which Indian languages can an AI calling agent speak?
Loop speaks English and Hindi on every plan, and Bengali, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Punjabi and Odia on Growth and Scale.
Can the AI switch languages during a call?
Yes. Loop listens for the language the customer speaks and replies in it, including mid-call switches between Hindi and English.
Can I choose the agent’s name and voice?
Yes — each campaign has its own agent name, voice, language and opening line, which can greet every lead by name.
Setup and integrations
How long does it take to set up an AI calling agent?
Most teams are calling within a day: connect your lead forms or upload a list, add your business details to the knowledge base, choose a voice and write the goal of the call. On Growth and Scale we set it up with you.
Does Loop work with Facebook and Instagram lead ads?
Yes. Each campaign has a webhook for Meta lead ads, so every Facebook and Instagram lead is called within seconds of submitting the form.
Does Loop work with Google Ads lead forms?
Yes. Add the campaign’s webhook URL and key to your Google Ads lead-form extension and every submission is called automatically.
Can I upload my own list of numbers?
Yes — upload a CSV, paste numbers or link a Google Sheet. Loop cleans the numbers and skips anyone on your do-not-call list.
Can Loop send emails after a call?
Yes. Connect Gmail and Loop emails every lead after the call from your own address — a thank-you with the next step when they talked, and a sorry-we-missed-you when they did not — each in your own template.
Results and reports
How does Loop decide if a lead is hot, warm or cold?
After every call it reads the conversation for interest, budget, timing and the next step agreed, then scores the lead and writes a two-line summary your team can act on.
What reports does Loop give?
Pick-up rate, real conversations, hot leads, objections, when-they-answer heatmaps and not-reached lists per campaign — live on the dashboard, as a branded PDF or as a CSV of every lead.
What happens when nobody picks up?
Loop recognises voicemail, IVR menus and silent lines, does not count them as conversations, retries at the hours people actually answer, and can send a sorry-we-missed-you email.
Are calls recorded?
Yes — every call is recorded and transcribed, and both are attached to the lead.
Questions customers ask
Why did I get a call from an AI assistant?
Usually because you filled in an enquiry form or placed an order with a business that uses Loop to call back quickly. The assistant says which business it is calling for and why.
How do I stop AI calls from a business?
Tell the assistant you do not want to be called again. Loop adds your number to that business’s do-not-call list across every campaign.
Can I talk to a real person instead?
Yes — ask the assistant and it will pass your request to the business’s team, who follow up with you.
Is my conversation with the AI private?
Calls are recorded for the business you enquired with, so they can help you. They are not shared with other businesses.
Trust and compliance
Is AI calling legal in India?
Calling people who asked to be contacted — such as leads who filled in your form or customers with an order — is standard business practice. Loop helps you stay within the rules: calls are disclosed and recorded, calling hours are respected and do-not-call requests are honoured. Check telecom rules for commercial calls with your provider.
Will the AI make up prices or promises?
No. Loop answers only from the knowledge base you write for each campaign. If something is not there, it says it will check and passes the question to your team.
Does Loop call at night?
Only inside the calling hours you set, in the lead’s own time zone. Leads that arrive at night are called when your window opens.
Leads going cold?
Tell us where your leads come from and what happens to them today. We map your pipeline, show you where leads are going cold, and what we would set up to fix it. The audit is free and yours to keep.
Advorize, Kolkata — working with businesses across India, the USA, Canada and the UAE. Every enquiry answered within a working day.