Use case
Customer feedback calls
More responses than forms or SMS · Complaints caught privately · Reasons behind every rating, transcribed
Automated customer feedback calls ring customers after a purchase or service, ask for a rating and the reason behind it, and flag complaints to a manager the same hour. Loop collects far more feedback than forms or messages because people answer a friendly voice.
How it works
Four steps, then it runs itself.
- 01
After each job or order
Upload the list or connect a sheet.
- 02
Loop asks for a rating
And the reason, in the customer’s language.
- 03
Flags unhappy customers
Low ratings and complaints are marked in the report.
- 04
Your manager calls back
Before it becomes a public review.
What you gain.
- More responses than forms or SMS
- Complaints caught privately
- Reasons behind every rating, transcribed
What to measure
- Average rating
- Complaints flagged
- Response rate
Questions
Customer feedback calls, answered.
Can it run an NPS survey?
Yes — ask the NPS question in the campaign goal and the rating appears in every summary.
Are complaints escalated?
They are flagged in the summary and report so a manager can follow up.
Industries
Where this works best.
Home services & repairs
Confirms bookings, reminds before the visit and collects feedback after.
Ratings collected→Clinics, hospitals & diagnostics
Books and confirms appointments and sends test and check-up reminders.
No-shows reduced→Automobile dealers
Calls test-drive and quote requests and books the showroom visit.
Test drives booked→E-commerce & D2C brands
Confirms cash-on-delivery orders before dispatch to cut returns and RTO.
Fewer RTO returns→Leads going cold?
Tell us where your leads come from and what happens to them today. We map your pipeline, show you where leads are going cold, and what we would set up to fix it. The audit is free and yours to keep.
Advorize, Kolkata — working with businesses across India, the USA, Canada and the UAE. Every enquiry answered within a working day.